Shipping policy
Last Updated: July 25, 2026
By placing an order with NovalisHub, you enter into a shared understanding about how we handle delivery. This policy outlines what we promise to do and what we ask from you in return.
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OUR COMMITMENT TO YOU
- **Free Shipping** – We cover the cost of standard delivery for every order, with no minimum purchase. No hidden fees are added at checkout. Expedited shipping is not offered at this time.
- **Processing** – We prepare your order within 1 to 3 business days after payment is received. During high‑volume periods, this may take slightly longer; we will notify you by email if a significant delay is expected.
- **Delivery Timeframes** – Once your package leaves our warehouse, you can expect it to arrive within:
- 10 to 18 business days for US domestic addresses
- 15 to 20 business days for international destinations
These are average estimates; actual transit may vary due to customs, weather, or carrier conditions.
- **Tracking** – After dispatch, we send a tracking number to your email. You can monitor your shipment in real time. If you don't receive tracking within 3 business days, please check your spam folder – and if it's still missing, let us know.
- **Assistance with Problems** – If your parcel is damaged, lost, or stuck for more than 5 consecutive business days without tracking updates, we will work with the carrier to resolve the issue. For confirmed losses, we offer a replacement or full refund. For damage, please report within 7 days with clear photos and your order number.
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YOUR RESPONSIBILITIES
- **Accurate Address** – You are responsible for providing a complete and correct shipping address (including street, city, postal code, and phone number). If a parcel is returned due to an address error, we will contact you for a new address – but a reshipping fee will apply. If your order is still being processed, we may be able to update the address; contact us immediately.
- **Customs and Duties** – For international orders, you are the importer of record. Any import duties, taxes, or clearance fees levied by your country are your sole responsibility. We cannot predict or prepay these charges. Please check with your local customs office before ordering.
- **Timely Communication** – If you notice an issue with your delivery, please reach out to us promptly. Delayed reporting may affect our ability to assist with carrier claims.
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ADDITIONAL TERMS
- **Force Majeure** – We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or governmental actions.
- **Policy Changes** – NovalisHub reserves the right to update this policy at any time. The latest version will always be posted on this page, and continued use of our site constitutes acceptance of any revisions.
- **Contact Us** – For any shipping‑related questions, please email our support team at:
**support@novalishub.shop**
We reply within 24 hours (weekends and holidays may cause slight delays).
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This policy reflects our shared commitment to a smooth delivery experience. Thank you for choosing NovalisHub.